Can You Scale and Pivot to Meet New Market & Investor Demands?
The VC space is not stagnant, so why are your processes? Hear Alto talk about how massive changes (think: crypto & Covid) have shaken up the landscape -- and what VCs need to do to keep up.
Video Transcript
Kate Mellinger: So during the first few years of working with Alto one of the things we noticed is that this idea of an issuer portal where you could log in and get insight as to where investors were in the process or whether or not they've turned into e-signatures, that was something new for the industry, right? They had, they had a warm up to it. What we also found is that crypto really accelerated that, that warming up period. So what we saw in the most recent bull run, I know market's down a little bit today, but I'll just say the bull run that continues today is that many investor relations teams weren't prepared for the amount of interest and onboarding. And also those were a little bit of a non-traditional asset and investor base. And so the typical as you described kind of handshake process at golf, golf, golf courses or where, you know, you're having a few back and forth phone conversations and then you get together for drinks and to fill the sub docs up together, that wasn't happening during COVID. And that also, like there was no time for that with crypto. And so while we initially observed a little bit of a hesitancy, what we've overall seen in the market is a pull towards online subscriptions and portal access and onboarding and larger education across the board and how that can streamline operations and investor experience.
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We recently partnered with Wealthblock to develop and launch a client portal tailored to our specific needs. Our primary goal was to provide our clients with a seamless way to view their investments and access a secure document center. Wealthblock surpassed our expectations by crafting a portal experience that was perfectly tailored to our preferences, with customized functionalities unique to our business. One of the standout features they helped us implement was the ability to calculate a combined, multi-fund, IRR (internal rate of return), which was a significant project for us. Additionally, we have greatly benefited from the clean Know-Your-Client (KYC) form integrated into the new portal.Deji and his team have been exceptional in their responsiveness, always quick to address any questions we had. They dedicated a great deal of time to ensure we received exactly what we needed. We are very pleased with the results and recommend Wealthblock for their expertise and outstanding service.
Perry Schultz
Partner Operations, Ewing Morris